Customer Care Christmas Helper (temporary, 4 months)

Temporary - Full-Time - Vienna

WHO ARE WE LOOKING FOR?

At Journi we’re building an app that allows customers to create beautiful photo books and other print products without effort. Using AI technology, we automatically create personalized designs based on the content our users want to print.

We are looking for a support hero to join the Journi team as a Customer Care Christmas Helper! This is a temporary role, starting from the end of October and ending on February 15th. During this period, you'll have the chance to make a meaningful impact by providing exceptional support to our customers, all while being part of our vibrant and collaborative team.

WHAT YOU'LL DO

• Work full time (38.5 h/w) and learn from a passionate, motivated and international team 

• Be the first point of contact for our customers

• Manage customer communication (in multiple languages) through various support channels and user touchpoints

• Give and receive constructive feedback and foster an environment for constant improvement

• You may have the chance to transition into a permanent position based on performance and fit

YOUR BAG OF TRICKS

• You can speak German or French or Italian as well as English fluently (+ any additional language is a plus) 

• You have playful and empathetic writing skills

• You care about good grammar and spelling!

• You are patient, service-oriented and genuinely want to resolve problems

• You are a strong communicator, constantly learning, self-motivated and hungry to succeed

• You work efficiently, prioritise workloads, and meet critical project deadlines

• You are an EU citizen or have a valid working permit for Austria

• You are based in Vienna - the world’s most liveable city!

WHAT WE OFFER

A happy team makes for a happy workplace. We wouldn’t be able to do what we are doing without our team and that’s why we offer:

• A monthly gross salary in accordance with the Collective Agreement of €2,112. 

• A bunch of awesome social benefits (incl. public transport card, in-house yoga, access to premium language learning app)

• Daily lunch vouchers worth €5,50 per day which you can use in more than 1000+ restaurants in Vienna and our downstairs cantina.

• Fully functional kitchen in our office with access to healthy and organic foods (cornflakes, fresh fruit, yogurt, Italian portafilter coffee and a huge range of teas)

• 25 vacation days on a yearly basis

• Work in a fun, bright and award-winning office - built by the Journi Team! Including ping-pong and foosball to blow off steam

• High-end computer (Mac) setup and tools that will make you enjoy getting your work done

• Flexible working hours (with core hours: 10 am-4 pm Mo-Th; and 10 am-2 pm on Fr)

• Hybrid working model with 40% home office days

• Be part of a team of highly motivated and like-minded individuals who you can learn from and want to learn from you too!

APPLY NOW!

Please include a CV in your application :)  What steps can you expect in the interview process: 

1. Screen call with the People & Culture team

2. Technical interview with our Customer Care team

Nada

Talent Acquisition Manager